RULES AND REGULATIONS

https://oeparts.com.pl Online Shop

(General Terms and Conditions for the Purchase of Goods and Services)

I. Basic concepts

Terms and Conditions – these Terms and Conditions – the text setting out the rules governing the provision of electronic services by the Seller and the Customer’s obligations. .

Salesperson – RACE PARTS TOOLS & TECHNOLOGY, with its registered office at the Podkarpackie Science and Technology Park, Jasionka 954E, 36-002 Jasionka, entered in the Register of Entrepreneurs under KRS number: 0000936610, REGON: 520674612, NIP: 5170421370 Shop – an online service available at the website: https://oeparts.com.pl/ and other websites owned by the Seller, through which the Customer may purchase Goods and Services from the Seller. .

Customer – a legal person or an organisational unit that is not a legal person but to which specific provisions confer legal capacity, and which places or intends to place an order or uses other services provided by the Shop: Consumer – a natural person carrying out a legal transaction not directly related to their business or professional activities.

Goods – a movable item displayed in the Shop, which may be the subject of a purchase/sale agreement, as specified in detail in the terms and conditions of the Order. (The Seller reserves the right for the goods to differ from those displayed in the Shop to the items actually delivered – in terms of colour, the manufacturer’s technology and technical modifications introduced by the manufacturer.)

Service – a transaction of the nature described in the Shop, which may form the subject of a purchase/sale agreement, as set out in detail in the Order terms and conditions, available on the Shop’s website at http://oeparts.com.pl/, and other websites owned by the Seller, through which a Customer who does not have a user account, or who does have an account, may purchase Goods remotely.

Order – a service available on the Shop’s website http://oeparts.com.pl/, and on other websites owned by the Seller, through which a Customer who does not have a user account, or who does have an account, may make a purchase of Goods remotely.

Means of transport – contact details for the seller: telephone numbers and addresses currently listed on the website http://oeparts.com.pl/ and other websites belonging to the Seller

Postal address : RACE PARTS TOOLS & TECHNOLOGY Podkarpackie Science and Technology Park Jasionka 954E 36-002 Jasionka

II. General Provisions

1. These Terms and Conditions set out the rules governing the conclusion of a contract between the Seller and the Customer for the purchase or sale of Goods or Services using means of distance communication, and the Customer’s use of the Shop, available at the website http://oeparts.com.pl/

2. With regard to services provided electronically, these Terms and Conditions constitute the terms and conditions referred to in Article 9 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). These Terms and Conditions apply to all Customers of the Shop. The Customer is obliged to comply with all provisions of these Terms and Conditions. Sales are conducted in accordance with the version of these Terms and Conditions in force at the time the order is placed.

3. All information contained on the Shop’s website relating to products (including prices) does not constitute a commercial offer within the meaning of Article 66 of the Civil Code, but rather an invitation to conclude a contract as defined in Article 71 of the Civil Code – this may be due to exchange rates for products ordered at the Customer’s request, suppliers’ stock levels, as well as delivery times and costs for different delivery methods (in accordance with the Seller’s agreements with its suppliers). .

III. Receipt and fulfilment of orders

1. In order to use the Shop’s services, you must read these Terms and Conditions and accept them by explicitly confirming your acceptance during the ordering process. By placing an order, the Customer accepts the Terms and Conditions having first read them. .

2. The Seller does not sell to the general public or accept orders from Consumers – Customers making purchases must provide their NIP/VAT identification number; otherwise, the order will not be processed.

3. Customer orders and enquiries are accepted via the following website: http://oeparts.com.pl/ and others belonging to the Seller, as well as by email to the address kontakt@oeparts.com.pl and others specified on the Seller’s website, 5 days a week, from 8 am to 4 pm. Once an order has been placed, the Customer receives an order confirmation via email.

4. Once the Customer has received confirmation of acceptance of the offer, the Seller begins processing the order, whereby: in the case of an order to be paid on delivery – processing begins no later than the next working day following confirmation by the Seller, in the case of an order paid by standard bank transfer – fulfilment begins once the payment for the order has been credited to the Seller’s bank account specified in the order or pro forma invoice

5. Orders placed in the Shop are processed during the Shop’s opening hours (on working days, Monday to Friday, from 8.00 am to 4.00 pm)

6. A VAT invoice is issued for every order.

7. The means by which the Customer may communicate with the Shop are set out in the Terms and Conditions under ‘Means of Communication’.

8. The price stated in the confirmed order/pro forma invoice is the total amount the Customer will be required to pay, including the applicable VAT and delivery costs.

 9. If, as a result of the Seller’s actions, the Customer is required to make a payment in excess of the agreed price, the Seller shall inform the Customer of this fact via the Means of Communication. The Customer shall only be charged additional costs after their express consent has been obtained via the available means of communication

IV. Delivery costs and order processing time

1. Orders placed in the Shop are dispatched via a courier company.

2. The Seller undertakes to supply the Customer with properly secured, sound and defect-free Goods in accordance with applicable law. .

3. The charges and delivery times for the dispatch of purchased goods are specified in detail during the order process via the means of communication

4. Orders placed in the Shop are processed on working days only. Orders placed on Saturdays, Sundays and public holidays are processed on the next working day.

5. The delivery lead time depends on the chosen delivery method, as specified in the delivery price list. The lead time comprises: the time required to prepare the goods for the order and the estimated delivery time (24–48 hours for deliveries within Poland).

6. The Customer is obliged to inspect the contents of the parcel containing the Goods in the presence of a courier company employee, after first paying the amount due to the Seller (cash on delivery or bank transfer). In the event of undisputed damage prior to accepting the parcel, the Customer is obliged to draw up a damage report with the courier company’s employee and to provide it to the Seller via the means of communication. .

7. Any Goods requiring the relevant transport permits and which may pose a threat to public safety within the meaning of Polish law (oils and lubricants, flammable gases, batteries containing acids, fuels and solvents) are not supplied by the Seller.

V. Payment methods

1. The following payment methods are available when using the Shop: – Cash on delivery – upon receipt of the parcel – Bank transfer to the account specified in the documents provided to the Customer (pro forma invoice, invoice)

2. A customer who has chosen to pay by bank transfer is required to:

– payment of the fee for the order placed on the day the order is placed.

 – to provide, via the relevant means of communication, confirmation of payment for the order placed on the day the order was placed (the Customer must include the order number in the payment reference)

If the above conditions are not met, the Seller’s offer is not binding and the order is removed from the records system. .

VI. Complaints and returns

1. The Seller shall be liable under the warranty for physical and legal defects in the Goods to the extent specified in Article 556 et seq. of the Act of 23 April 1964 – the Civil Code (Journal of Laws of 2014, item 121)

2. A physical defect in the Goods consists of the goods sold not conforming to the contract; thus, if the Goods do not possess the characteristics they ought to have in view of the purpose of the contract, as determined by the circumstances or their intended use, does not possess the characteristics which the Seller assured the Customer it would have, is unsuitable for the purpose which the Customer informed the Seller of at the time of concluding the contract, and the Seller did not raise any objection to such intended use, or the Goods were delivered to the Customer in an incomplete condition.

3. A legal defect in the Goods exists where the Goods are owned by a third party or are subject to a third party’s right, or where a restriction on their use or disposal arises from a decision or ruling by a competent authority.

4. The Seller shall be liable under the warranty if a physical defect is discovered within two years of the date on which the goods were delivered to the Customer.

5. The Seller shall be liable under the warranty for physical defects in the Goods which existed at the time the risk passed to the Customer or which arose from a cause inherent in the goods sold at that same time.

6. If the Goods are defective, the Customer may request a price reduction or withdraw from the contract, unless the Seller immediately replaces the defective Goods with non-defective ones or remedies the defect. This restriction does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfil their obligation to replace the Goods with non-defective ones or to remedy the defect.

7. If the Goods are faulty, the Customer may also request that they be replaced with goods free from defects or that the defect be rectified.

8. The customer may not return the Goods if the defect is minor and does not affect their performance, correct installation or use. .

9. The customer may not return the following items: unpacked parts, electrical and electronic parts, and mechatronic/hydraulic components. .

10. The Seller undertakes to respond to a complaint within 14 days of receiving it, together with the delivery of the item subject to the complaint. The above shall not apply to complaints requiring the manufacturer’s opinion, based on tests going beyond organoleptic assessment and involving the use of specialised tools and equipment.

11. If the complaint is justified, the Seller undertakes to replace the defective Goods with non-defective ones or to rectify the defect within 14 days of the Customer lodging the complaint and delivering the item in question; or, if this deadline cannot be met, the Seller shall immediatelynotify the Customer of this and provide the expected delivery date.

12. In the event of a valid return, the Seller undertakes to refund the payment within 7 days of receiving notice of withdrawal from the contract, provided that the refund will not be made until the Goods have been returned and a response has been received from the spare parts manufacturer regarding the complaint.

13. The right to claim rectification of a defect or replacement of the Goods with goods free from defects shall lapse one year after the date on which the defect was discovered.

14. A Customer exercising their rights under the warranty at the Seller’s expense shall deliver the defective Goods to the Seller at the address specified by the Seller, together with a written notification bearing the Customer’s date and signature. The Seller provides a template for the complaint form on its website at the following web address: http://oeparts.com.pl/ and on other websites owned by the Seller

15. Returns of Goods ordered at the Customer’s request – individual orders (in particular for imported goods) may be returned following prior written notification sent via the Means of Communication, but only upon obtaining the Seller’s written consent, together with the terms of return setting out all costs(operating costs, delivery costs and costs arising from the Seller’s contracts with suppliers).

16. The Seller’s consent to the return of Goods from an order at the Customer’s request shall be provided by the Seller to the Customer via the Means of Communication. .

17. Any refund, subject to the terms of the Seller’s consent to the return of Goods from the order at the Customer’s request, shall be made using the same method of payment as that used by the Customer, or another method – as specified by the Customer exclusively in writing (otherwise the refund shall be void).

18. The Seller, having accepted the guarantee on its own initiative, shall, within 14 days of receiving the notice of withdrawal from the contract, refund to the Consumer all payments made by the Consumer for the Goods, excluding delivery costs and any costs arising from changes to the delivery address; however, the refund will not be made until the Goods have been returned. .

19. In the event of warranty claims, the Customer is obliged to submit a written warranty claim to the Seller via the means of communication

20. The Seller provides a template for the warranty claim at the following web address: http://oeparts.com.pl/ and others belonging to the Seller

21. The Seller enables the Customer to submit photographic evidence in support of warranty claims and to carry out an initial assessment of the validity of such claims via the means of communication

IX. Deposits

1. In the case of orders for Goods reconditioned by the Seller and factory-refurbished by manufacturers, the Seller reserves the right to charge a deposit in connection with the verification of the old, worn-out spare part or assembly, the condition of which the Seller is unable to verify without  the manufacturer’s involvement.

2. The Customer may only pay deposits by bank transfer, specifying the order number to which the deposit relates.

X. Protection of personal data

1. When placing an order, the Customer undertakes, without exception, not to provide any personal data for the purposes of the Seller processing and fulfilling the order. (see point 3 of Section III. Receipt and fulfilment of orders ) 

2. Any personal data that may be provided to the Seller will be deleted immediately and will not be processed.

XI. Final Provisions

1. These Terms and Conditions set out the rules governing the conclusion and performance of a contract for the sale of Goods available at the Shop’s website: http://oeparts.com.pl/ and others belonging to the Seller.

2. The contract of sale is concluded between the Customer and the Seller. The relevant terms of the contract are recorded, secured and made available by printing and providing the Customer, together with the consignment, with documents confirming the purchase of the goods.

3. The Terms and Conditions are available to all Customers in electronic form on the Shop’s website http://oeparts.com.pl/ and others belonging to the Seller.

4. To use the Shop, you must have devices capable of accessing the internet and a web browser that can display web pages, and you must provide an email address to which information regarding the fulfilment of your order can be sent.

5. Users of the Shop (including Customers) are prohibited from posting unlawful or offensive content on the Shop.

6. In matters not covered by these Terms and Conditions, the provisions of the law generally applicable in Poland and the European Union shall apply.

7. These Terms and Conditions exclude and limit the rights of Customers who are Consumers.